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Open a disputeIf the work isn't what you agreed or the pro didn't show up, open a dispute. The escrow is frozen and a YCD arbitrator decides.
Your YCD Wallet is on holdA wallet on hold can't pay or take new card top-ups, but refunds still arrive. Contact support to sort it out.

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For help with a live job, open the job and use chat — everything agreed there counts as evidence if something goes wrong.

For account, payment or dispute questions, email support@youcando.net. Median reply: 4 minutes, 8am–10pm ET.