Open a dispute

Disputes protect jobs paid with escrow. A job you paid directly (escrow off, or cash on completion) can't be disputed.

When you can open one

• Within 72 hours after the pro marks the job complete, or
• if the pro didn't show up: once the scheduled time has passed and the job is still hired or in progress.

How to open one

1. Open the job and tap Open a dispute.
2. Describe what wasn't done as agreed (20 to 3,000 characters).
3. Attach up to 10 photos.
4. Tap Submit to arbitration.

Your chat log with the pro is added automatically as evidence.

What happens next

• The money in escrow is frozen while an arbitrator reviews the case. The notice says a decision comes within three business days (Monday to Friday).
• You and the pro can each add a statement while the case is open.
• A YCD arbitrator decides: release the money to the pro, refund you, split it, or refund part of it.
• You both get the ruling and the reason.

If you're refunded, the money goes back the way you paid: to your card, or to your YCD Wallet if you paid from it.

For pros

If something goes wrong on a job, tap Report a problem on the job. Support reviews it. Filing a report doesn't freeze the escrow; it's frozen only if the report turns into a dispute. The chat log is attached automatically.